March 16, 2020
Dear Valued Partner,
As news of the coronavirus (COVID-19) continues to spread, we want to assure you that we continue to closely monitor the situation and recommendations of both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), especially with the potential impact to our employees, partners, and communities.
At this time, our manufacturing and distribution facilities are in operation and we are working diligently to minimize potential impact. In an abundance of caution, we have developed plans that will allow us to respond to changes in a timely and appropriate manner, such as remote working for those employees who can effectively do so.
Further, our primarily US-based suppliers are in operation at this time. They have assured us they do not foresee a major impact on their operations at this time. Should this change, we are still positioned to be able to support your needs. As part of our standard operations, we maintain raw materials in order to more effectively weather disruptions to our supply.
Roll Products has been serving the medical, educational, and industrial sectors since 1976, and are committed to doing so effectively through any circumstance. We promise two things:
- We are committed fully to the safety and well-being of our employees and families
- We will communicate with you fully, clearly, and without delay on any circumstances that may disrupt our ongoing partnership.
We will provide updates as necessary and appreciate your continued business. Should you have any additional questions, please feel free to contact our Customer Service team at 855-577-ROLL or firstname.lastname@example.org.
President, Roll Products, Inc.